Shipping & Returns

Shipping

Thank you for choosing MEC COFFEE DISTRIBUTORS, LLC for your coffee needs. This Shipping Policy outlines important information regarding the shipping of our products to ensure a smooth and satisfactory experience for our customers.

1. Shipping Methods:
   • We offer standard shipping for all orders within USA. Expedited shipping options may also be available at an additional cost.
   • Orders are typically processed and shipped within 2-3 business days of receiving payment, excluding weekends and holidays.
2. Shipping Rates:
   • Shipping rates are calculated based on the weight of the items ordered and the destination address. The shipping cost will be displayed at checkout before you complete your purchase.
3. Shipping Destinations:
   • We currently ship within USA. Please note that certain remote areas may not be serviceable or may require additional shipping charges.
4. Tracking Your Order:
   • Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track the status of your delivery online.
5. Delivery Times:
   • Delivery times vary depending on the shipping method selected and the destination address. Standard delivery typically takes between 2-7 business days, while expedited shipping may arrive sooner.
   • Please note that delivery times may be longer during peak seasons or due to unforeseen circumstances such as weather delays or customs processing.
6. Delivery Issues:
   • If you encounter any issues with your delivery, such as delays or damaged packages, please contact our customer service team immediately. We will work to resolve the issue as quickly as possible and ensure that you receive your order in a timely manner.
7. International Shipping:
   • At this time, we are unable to process international shipments.
8. Changes to Shipping Policy:
   • We reserve the right to update this Shipping Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this Shipping Policy periodically for any updates.

 

Returns

We’re always willing to help if your order arrived damaged or not to your satisfaction. Please see the info below for additional guidance on our return policy and process.

Coffee Products

Given that our coffee is a perishable item, we don’t offer returns on any type of coffee ordered. However, we’re always willing to assist if your order arrived damaged or if there was something else wrong with it. Our desire is always your complete satisfaction, so if there is something wrong with our coffee product, please contact us within 30 days and we’ll do our best to help in any way we can.

 

We’re here to help!

For any questions about your order and our return policy, you can email us at luis@meccoffeeus.com.